Truck Stuff USA

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Home > Forms-Policies > Policies

Note:  All orders are subject to the policies in effect at the time the order is placed

Precedence

The policies below take precedence over all other representations including, but not limited to: a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

Shipping Policy

Free Shipping

Our prices include UPS / FedEx or Truck Freight ground shipping charges for deliveries within the 48 contiguous United States. Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US including Military APO addresses.

Overnight and Other Express Shipping

Unless otherwise stated on a product's page, overnight and other express shipping is not available. Shipping charges for these products will be in addition to our normal price and will be indicated on the product page.

Delivery Outside the Contiguous United States

We do not ship outside the contiguous United States at this time.

Product Description & Image Policy

Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a word or phrase (e.g., what does the word “polished” mean), X-Stuff USA and its subsidiaries retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Product pictures are based on information provided to us by the manufacturer. These pictures, may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture (e.g., “tire not included with wheel”). In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a picture (e.g., was the color navy or dark blue), X-Stuff USA and its subsidiaries retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Price Policy

Our prices are very competitive and, in many cases, are the lowest you will find on the internet. However, our business is based on best service not guaranteed lowest price. As such, we will NOT match the prices of certain retailers that have a philosophy of "Guaranteed Lowest Price". "Guaranteed Lowest Price" typically infers poor service with high return fees (or no returns allowed), parts priced separately that are normally included, and a very poor customer satisfaction rating.

Like all retailers, we continuously raise and lower prices based on costs, target margins, promotions, etc. If you purchase an item with us and we lower the price within thirty (30) days, you may request a refund of the difference. This request must be made within thirty (30) days of receipt of your item.

Our prices are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors. In cases where we have represented a price incorrectly, you will be given the option of purchasing the product at the intended price or canceling the order.



Rush Handling Policy 
 

For an additional charge, Truck Stuff USA will provide "Rush Handling" of your order. "Rush Handling" means that if you are paying with a credit card, we will do our best to make sure your order ships (via ground carrier) from our vendor within 24 business hours of being placed. This service is not available on orders paid with money order. THIS IS NOT EXPRESS OR OVERNIGHT SHIPPING. Tracking numbers are provided to us by our vendors nightly, therefore tracking information may not be emailed to you within 24 business hours, even though your order has already shipped.

In the event that we are unable to ship you order within 24 business hours for whatever reason (special order, back order, monogrammed, etc.), we will cheerfully refund the additional fee.

In all circumstances, Truck Stuff USA's maximum liability is limited to this rush handling fee. While we cannot gaurantee shipment within 24 business hours, Truck Stuff USA will do our best to make sure that your order ships within 24 business hours, or we will refund the Rush Handling fee.

Payment Policy 

Credit Cards

We accept Visa, MasterCard, Discover and American Express credit cards as forms of payments All payments must be made in U.S. funds. When you place an order using your credit card we charge your card for the amount of the purchase. If you choose to cancel the order, the amount of purchase will be credited in full to your card.

Debit Cards

We also accept Debit cards as a form of payment. All payments must be made in U.S. funds. If you are paying with a Debit Card that automatically deducts directly from a checking or savings account at a bank (e.g. a debit card), your bank will automatically deduct the order total from your account at the time of purchase.

 

Pay Pal

We also accept Pay Pal as a form of payment. All orders using Pay Pal as the form of payment will be charged in full at the time the order is placed, even though your order may not have shipped.

 

Order Change / Cancellation Policy

Unless an order has been processed for shipment, it may be changed or cancelled by submitting the form found at the following link: Order Changes or submit the order cancel form at the following link:Order Cancellations accordingly. These forms can also be found on our web site under the Customer Service link at the bottom of our home page. Changes or cancellations requested via phone or normal email will not be accepted. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).

We will respond within 48 business hours with the status of your request. If your request is denied due to shipment, you still have the opportunity to return the item through our normal return process for a refund minus shipping costs.

Return Policy

You may return most items for any reason within 30 days of receipt unless otherwise noted on the product page (e.g., custom-made items are made to order and are not returnable). Items received with shipping damage must be reported to us within five business days. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging, instructions, etc.). Items that have been installed, drilled, bent, scratched, or otherwise damaged are no longer in salable condition and are not eligible for return. Apparel that has been worn is no longer in salable condition and cannot be returned.

To return an item, you must fill out the Return Request on-line form available on our web site under the Customer Service link at the bottom of our home page, or click the following: Return Request Link . Returns requested via phone or normal email will not be accepted. Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instructions. This step is very important! Our distributors receive thousands of packages every week. Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack". As such, unapproved returns or returns received without a valid RGA will void your return rights.

Additional charges or credits may be applied to your credit card as follows:

  • If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. As security, we will hold a pre-authorization on your credit card for the amount of the replacement until we receive the item(s) and they have been inspected. Note: A pre-authorization is not a charge, it only gives us the right to charge. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
  • If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price once we receive the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
  • If you are returning your item due to a change of mind or you ordered a part by error, your credit card will be refunded the original purchase price less the cost of original and return shipping and other fees charged by the distributor. The refund will be issued once we have received the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied. If you would like to reorder this or another item, please follow the normal order procedures above.

ACCEPTING RECEIPT OF FREIGHT SHIPMENTS

Please accept receipt of all packages, unless damaged.  Freight items, delivered via a freight company, must be signed for upon delivery.  When you sign for your item at delivery, please carefully inspect the box.  If you see any damage at all, write 'VISIBLE DAMAGE' on each piece of paperwork.  This protects you if you find damage to your item when you open the box later, and places the liability for damage on the freight company.  You then have 5 business days to contact us.  This includes items that are to be given as gifts.

Please Note:  If you accept a damaged freight delivery with NO notation of visible freight damage, Truck Stuff USA is not liability for any damage to your item and cannot file a damage claim with the freight carrier.  This includes items that are to be given as gifts.

You may also REFUSE DELIVERY of an item due to visible damage.  Please contact us right away if you refuse delivery of an item due to damage.

ACCEPTING RECEIPT OF UPS/FEDEX SHIPMENTS

Please accept receipt of all UPS or FedEx shipments.  These shipments are often delivered and left at your home or business without your signed receipt.  If you notice any damage to the item, please contact us immediately.  Please note that we use a number of different distributors to get your order to you as quickly as possible.  As such, the "ship from" address may indicate the name of our distributor.  If you have a question or problem with your order, please contact Truck Stuff USA and not the distributor.

SHIPPING DAMAGE

You have only 5 business days from the date of receipt to report shipping damage.  This gives us time to report the damage to the distributor and ultimately to UPS or FedEx.  (See Accepting Receipt of Freight Shipments if you have shipping damage for a freight item).  Please note that UPS and FedEx give shippers a very short period of time to report shipping damage.  After this time, they refuse responsibility.  If you have reported damage to us after 5 business days, we will be unable to assist you.  Therefore, it is very important that you inspect the box and contents for damage immediately upon receipt.  This includes items that are to be given as gifts.

Warranty Returns

Warranty returns will be accepted under the terms set out by the manufacturer of the item in question. To initiate a warrant return, you must fill out the Return Request on-line form available on our web site under the Customer Service link at the bottom of our home page, or click the following: Return Request Link . Returns requested via phone or normal email will not be accepted. Unless your request is denied, you will be given instructions on how to return your original item and a replacement item will be ordered for you.

You are responsible for the shipping cost of the returned item. If we provide return shipping for you, we will charge your credit card for the amount of the shipping. As security, we will hold a pre-authorization on your credit card for the amount of the replacement item until we receive the original item and it has been inspected. Note: A pre-authorization is not a charge; it only gives us the right to charge. If the original item is not received, or the manufacturer determines the warranty claim is unjustified, your credit card will be charged for the full cost of the replacement item plus shipping.

Special Order Returns

Special Order items (e.g., not considered a regular stocking item at the time of order) is considered a special order item. You will be notified by our Customer Service or Sales Department if the item is a special order. Since we have limited recourse with suppliers for the return of special orders, there are NO regular returns for special order items (Regular returns is defined as change of mind or order error on your part). All special orders must receive authorization from customer before proceeding. In the event of a shipping damage or true defect claim, a claim can be made and will be reviewed by the supplier on a case by case basis. Any claim for defective products must be made within five business days, and will be reviewed upon return, with a final determination as to the actual defective status being made upon inspection by the manufacturer. 

Privacy Policy 
Note: Our privacy policy is modeled on the recommended Guidelines by the Better Business Bureau's BBB OnLine Privacy Program.

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our policies page.

The Information We Collect:

This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email
  • Phone
  • Credit Card or other Payment Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.