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Policies
Note: All orders are subject to the policies in effect at the time the order is placed.
Free Shipping
Overnight and Other Express Shipping Unless otherwise stated on a product's page, overnight and other express shipping is not available. Shipping charges for these products will be in addition to our normal price and will be indicated on the product page.Delivery Outside the Contiguous United States We do not ship outside the contiguous United States at this time.Product Description & Image Policy Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a word or phrase (e.g., what does the word “polished” mean), X-Stuff USA and its subsidiaries retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.Product pictures are based on information provided to us by the manufacturer. These pictures, may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture (e.g., “tire not included with wheel”). In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a picture (e.g., was the color navy or dark blue), X-Stuff USA and its subsidiaries retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such. Our prices are very competitive and, in many cases, are the lowest you will find on the internet. However, our business is based on best service not guaranteed lowest price. As such, we will NOT match the prices of certain retailers that have a philosophy of "Guaranteed Lowest Price". "Guaranteed Lowest Price" typically infers poor service with high return fees (or no returns allowed), parts priced separately that are normally included, and a very poor customer satisfaction rating.Like all retailers, we continuously raise and lower prices based on costs, target margins, promotions, etc. If you purchase an item with us and we lower the price within thirty (30) days, you may request a refund of the difference. This request must be made within thirty (30) days of receipt of your item. Our prices are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors. In cases where we have represented a price incorrectly, you will be given the option of purchasing the product at the intended price or canceling the order. Rush Handling Policy For an additional charge, Truck Stuff USA will provide "Rush Handling" of your order. "Rush Handling" means that if you are paying with a credit card, we will do our best to make sure your order ships (via ground carrier) from our vendor within 24 business hours of being placed. This service is not available on orders paid with money order. THIS IS NOT EXPRESS OR OVERNIGHT SHIPPING. Tracking numbers are provided to us by our vendors nightly, therefore tracking information may not be emailed to you within 24 business hours, even though your order has already shipped. In the event that we are unable to ship you order within 24 business hours for whatever reason (special order, back order, monogrammed, etc.), we will cheerfully refund the additional fee. In all circumstances, Truck Stuff USA's maximum liability is limited to this rush handling fee. While we cannot gaurantee shipment within 24 business hours, Truck Stuff USA will do our best to make sure that your order ships within 24 business hours, or we will refund the Rush Handling fee. Credit Cards We accept Visa, MasterCard, Discover and American Express credit cards as forms of payments All payments must be made in U.S. funds. When you place an order using your credit card we pre-authorize your card for the amount of the purchase. We do not process a charge to your credit card until the order has shipped, unless the item is back ordered or special ordered. Your credit card will be charged when a back order or special order is placed with our vendor. If you choose to cancel the order, the amount of purchase will be credited in full to your card. Debit Cards We also accept Debit cards as a form of payment. All payments must be made in U.S. funds. If you are paying with a Debit Card that automatically deducts directly from a checking or savings account at a bank (e.g. a debit card), your bank will automatically deduct the order total from your account at the time of purchase, even though your order may not have shipped.Pay Pal We also accept Pay Pal as a form of payment. All orders using Pay Pal as the form of payment will be charged in full at the time the order is placed, even though your order may not have shipped.Order Change / Cancellation Policy Unless an order has been processed for shipment, it may be changed or cancelled by submitting the form found at the following link: Order Changes or submit the order cancel form at the following link: Order Cancellations accordingly. These forms can also be found on our web site under the Customer Service link at the bottom of our home page. Changes or cancellations requested via phone or normal email will not be accepted. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).We will respond within 48 business hours with the status of your request. If your request is denied due to shipment, you still have the opportunity to return the item through our normal return process for a refund minus shipping costs. You may return most items for any reason within 30 days of receipt unless otherwise noted on the product page (e.g., custom-made items are made to order and are not returnable). Items received with shipping damage must be reported to us within five business days. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Items that have been installed, drilled, bent, scratched, or otherwise damaged are no longer in salable condition and are not eligible for return. Apparel that has been worn is no longer in salable condition and cannot be returned.
To return an item, you must fill out the Return Request on-line form available on our web site under the Customer Service link at the bottom of our home page, or click the following:
Return Request Link
.
Returns requested via phone or normal email will not be accepted. Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instructions. This step is very important! Our distributors receive thousands of packages every week. Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack". As such, unapproved returns or returns received without a valid RGA will void your return rights.
Additional charges or credits may be applied to your credit card as follows:
Warranty Returns
Warranty returns will be accepted under the terms set out by the manufacturer of the item in question. To initiate a warrant return, you must fill out the Return Request on-line form available on our web site under the Customer Service link at the bottom of our home page, or click the following:
Return Request Link
. Returns requested via phone or normal email will not be accepted. Unless your request is denied, you will be given instructions on how to return your original item and a replacement item will be ordered for you.
You are responsible for the shipping cost of the returned item. If we provide return shipping for you, we will charge your credit card for the amount of the shipping. As security, we will hold a pre-authorization on your credit card for the amount of the replacement item until we receive the original item and it has been inspected. Note: A pre-authorization is not a charge; it only gives us the right to charge. If the original item is not received, or the manufacturer determines the warranty claim is unjustified, your credit card will be charged for the full cost of the replacement item plus shipping.
Special Order Returns
Our Commitment To Privacy:
The Information We Collect:
The Way We Use Information:
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
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Policies |